Terms of Use
Last updated: August 22, 2025
Agreement to Terms
Welcome to Elevate Minds. These Terms of Use ("Terms") govern your use of our AI-powered mental health platform and services. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Our Services
Elevate Minds provides:
- • AI-powered mental health support and guidance
- • Video therapy sessions with licensed professionals
- • Mental health resources and educational materials
- • Appointment scheduling and management tools
- • Crisis support and emergency resources
Important Medical Disclaimers
Not Emergency Services: Our platform is not intended for emergency situations. If you are experiencing a mental health crisis, please contact emergency services (911) or the National Suicide Prevention Lifeline (988) immediately.
AI Limitations: Our AI assistant provides support and information but is not a substitute for professional medical advice, diagnosis, or treatment. Always consult with qualified healthcare providers for medical decisions.
Licensed Professionals: Therapy sessions are conducted by licensed mental health professionals, but the AI assistant is a technological tool and not a licensed therapist.
User Responsibilities
• Accurate Information: Provide truthful and accurate information about your mental health
• Account Security: Maintain the confidentiality of your account credentials
• Appropriate Use: Use the platform only for its intended mental health purposes
• Compliance: Follow all applicable laws and regulations
• Respect: Treat all staff and other users with respect and dignity
• Crisis Protocol: Contact emergency services for immediate mental health crises
Privacy & Confidentiality
We are committed to protecting your privacy and maintaining confidentiality in accordance with:
- • Health Insurance Portability and Accountability Act (HIPAA)
- • General Data Protection Regulation (GDPR)
- • State and local privacy laws
- • Professional ethical standards
For detailed information about our privacy practices, please review our Privacy Policy.
Service Terms
• Free Services: All mental health services are provided completely free of charge
• Cancellation Policy: 24-hour notice required for cancellations to respect our therapists' time
• No Insurance Required: Our services are free and don't require insurance verification
• Accessibility: We believe mental health support should be accessible to everyone
• Quality Care: Free services maintain the same high quality as paid alternatives
Limitation of Liability
To the fullest extent permitted by law, Elevate Minds and its affiliates, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.
Contact Us
If you have questions about these Terms of Use, please contact us:
Legal Department: legal@elevateminds.com
Phone: +1 (555) 123-4567
Mail: 123 Wellness Drive, Mental Health Plaza, Suite 456, Nairobi, Kenya