Privacy Policy

Last updated: August 22, 2025

Our Commitment to Privacy

At Elevate Minds, we understand that your mental health information is deeply personal and sensitive. This Privacy Policy explains how we collect, use, protect, and share your information when you use our AI-powered mental health platform. We are committed to maintaining the highest standards of privacy and security, in compliance with HIPAA, GDPR, and other applicable privacy laws.

Information We Collect

Personal Information

• Name, email address, and contact information
• Account credentials and authentication data
• Payment information (processed securely by third-party providers)

Health Information

• Chat conversations with our AI assistant
• Session notes and therapy-related communications
• Mental health assessments and screening results
• Appointment scheduling and attendance records

Technical Information

• Device information and browser type
• IP address and location data (anonymized)
• Usage patterns and platform interactions

How We Use Your Information

• Provide Services: Deliver AI-powered mental health support and therapy sessions

• Improve Care: Enhance our AI models and therapeutic approaches (with anonymized data)

• Communication: Send appointment reminders, platform updates, and support messages

• Safety: Monitor for crisis situations and provide emergency support when needed

• Legal Compliance: Meet regulatory requirements and protect user safety

Data Protection & Security

Technical Safeguards

• End-to-end encryption for all communications
• Secure cloud infrastructure with SOC 2 compliance
• Regular security audits and penetration testing
• Multi-factor authentication for account access

Administrative Safeguards

• HIPAA-trained staff with signed confidentiality agreements
• Role-based access controls and audit logs
• Regular privacy training and compliance monitoring
• Incident response procedures for data breaches

Your Privacy Rights

• Access: Request copies of your personal and health information

• Correction: Request corrections to inaccurate or incomplete information

• Deletion: Request deletion of your data (subject to legal requirements)

• Portability: Receive your data in a machine-readable format

• Restriction: Limit how we process your information

• Objection: Object to certain types of data processing

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Privacy Officer: privacy@elevateminds.com

Phone: +1 (555) 123-4567

Mail: 123 Wellness Drive, Mental Health Plaza, Suite 456, Nairobi, Kenya